ITRiver have a Same Day Response Guarantee*. If you call us before 12pm, we guarantee to respond the same day. If we don’t, we owe you lunch! Check out the conditions below for details.
ITRiver proudly offers a range of I.T. services including:
ITRiver are focused on providing businesses with reliable and responsive I.T. services. Based in Grafton NSW, ITRiver can offer onsite services for the Grafton area, and remote IT services to anywhere in the world.
ITRiver can make a full ‘disk image’ backup before attempting any repairs. This offers a level of data protection in case the repair process causes damage to data. There is a charge for this backup service and also a charge for restoring data if necessary. We advise customers that if you do not have a backup, data loss is always a possibility whether the PC is in for repair or not, and that data loss may have already occured before repairs take place. Data recovery is not always successful and because charges apply for data recovery, a backup is a better solution.
If you have a business PC which is not backed up, BACK IT UP NOW. And do it every day! ITRiver can assist you to create a backup system.
If you bring a PC in for repairs, and you do not have any backup, you should ask us to make a backup for you if possible.
Please see our information regarding virus removal.
ITRiver’s business hours are 8.30am-5pm Mon-Fri
After hours and weekend onsite services are offered at the discretion of the attending technician. A surcharge applies.
Public holiday onsite services are offered at the discretion of the attending technician. A surcharge applies.
The Same Day Response Guarantee applies to service requests made by business customers (ABN/ACN holders) in Grafton and South Grafton. Calls must be logged before Noon. ‘Response’ means either:
The Same Day Response Guarantee does not guarantee that the issue will be fixed same day. This is certainly the goal and is the normal outcome, however certain problems require lengthy processes such as disk scans or parts to be ordered.
Our Same Day Response Guarantee provides a $10 lunch credit at Cafe 117 in Pound St, Grafton, for any person whose eligible service request is not actioned according to this guarantee.